Permatasari, Pia (2021) HUBUNGAN WAITING TIME DENGAN KEPUASAN PASIEN PRIORITAS 3 DI INSTALASI GAWAT DARURAT RSUD WANGAYA TAHUN 2021. Diploma thesis, Poltekkes Kemenkes Denpasar Jurusan Keperawatan 2021.
|
Text (Skripsi 2021)
Halaman depan.pdf Download (4MB) | Preview |
|
|
Text (Skripsi 2021)
BAB I Pendahuluan.pdf Download (2MB) | Preview |
|
|
Text (Skripsi 2021)
BAB II Tinjauan Pustaka.pdf Download (2MB) | Preview |
|
|
Text (Skripsi 2021)
BAB III Kerangka Konsep.pdf Download (2MB) | Preview |
|
|
Text (Skripsi 2021)
BAB IV Metode Penelitian.pdf Download (2MB) | Preview |
|
![[img]](http://repository.poltekkes-denpasar.ac.id/style/images/fileicons/text.png) |
Text (Skripsi 2021)
BAB V Hasil dan Pembahasan.pdf Restricted to Repository staff only Download (2MB) | Request a copy |
|
|
Text (Skripsi 2021)
BAB VI Simpulan dan Saran.pdf Download (2MB) | Preview |
|
|
Text (Skripsi 2021)
Daftar Pustaka.pdf Download (2MB) | Preview |
|
|
Text (Skripsi 2021)
Lampiran-lampiran.pdf Download (6MB) | Preview |
Abstract
THE RELATIONSHIP OF WAITING TIME WITH PRIORITY 3 PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT OF WANGAYA HOSPITAL IN 2021 ABSTRACT The Emergency Room is a service unit in a hospital that must provide fast and precise services so that the goals of emergency services can be achieved and at the same time provide satisfaction to patients. Waiting Time is a problem that is still often encountered in health care practices. Waiting Time is one aspect of the dimension of service quality. If Waiting Time is managed properly, the result will be customer satisfaction. The purpose of this study was to determine the relationship between waiting time and patient satisfaction with priority 3 in the Emergency Room at Wangaya Hospital in 2021. The study design used correlational analytical cross-sectional design. The sample in this study amounted to 50 people using simple random sampling technique. Waiting time is measured using a stopwatch and satisfaction is measured using a satisfaction questionnaire. The results showed that the waiting time was right for 45 people, namely 90.0%. Meanwhile, most of the patients were satisfied with IGD services as much as 26, namely 52.0%. Spearman rank test and the r value obtained is 0.357 and p value = 0.011 <0.05. The conclusion of this study is that there is a weak and positive relationship between waiting time and priority 3 patient satisfaction in the Emergency Room at Wangaya Hospital in 2021. Keywords: IGD, Waiting Time, Patient Satisfaction
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | IGD, Waiting Time, Patient Satisfaction |
| Subjects: | L Education > L Education (General) R Medicine > R Medicine (General) R Medicine > RT Nursing |
| Divisions: | Jurusan Keperawatan > Prodi D4 |
| Depositing User: | Pia Permatasari |
| Date Deposited: | 17 May 2024 00:46 |
| Last Modified: | 17 May 2024 00:46 |
| URI: | http://repository.poltekkes-denpasar.ac.id/id/eprint/7820 |
Actions (login required)
 |
View Item |