TINGKAT KEPUASAN PASIEN GIRIATRI TERHADAP PELAYANAN GIZI DI RUANG RAWAT INAP INTERNA RSUD SANJIWANI GIANYAR

Sumiati, Ni Kadek Reny (2021) TINGKAT KEPUASAN PASIEN GIRIATRI TERHADAP PELAYANAN GIZI DI RUANG RAWAT INAP INTERNA RSUD SANJIWANI GIANYAR. Diploma thesis, Poltekkes Kemenkes Denpasar Jurusan Gizi 2021.

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Abstract

Hospital Sanjiwani Gianyar provides geriatric services. Patient Satisfaction Survey at the Nutrition Installation of Sanjiwani Hospital Gianyar is still general for all patients while Geriatric Patients are elderly patients with multiple diseases and/or disorders due to decreased organ function, psychology, social, economic and environmental that can affect the level of satisfaction of geriatric patients with services. nutrition. The purpose of this study was to determine the level of satisfaction of geriatric patients with nutrition services in the inpatient room of the Sanjiwani Hospital, Gianyar. This study uses the observation method, with a Cross Sectional approach. This research was carried out in the internal inpatient room of the Sanjiwani Hospital Gianyar in May 2021. The population in this study were all geriatric patients who were treated in the internal inpatient room of the Sanjiwani Hospital Gianyar and a sample of 37 people. The data used are primary and secondary data. Data analysis used Satisfaction Level analysis and Quadrant analysis. The results of the study found that the level of satisfaction of geriatric patients with nutritional services provided at the Sanjiwani Hospital, Gianyar, was 95.38%, which means that geriatric patients were satisfied with nutritional services. Aspects that affect client satisfaction are: Equipment aspect, Nutritionist Visits, Nutritionists introduce themselves, Hospitality of Nutritionists, Nutritionists provide diet leaflets, Nutritionists explain the patient's diet and Nutritionists use polite sentences. This aspect of service performance needs to be maintained because it is considered very satisfying by the client. Hospitals are expected to further improve aspects that are considered important but their performance is still less than expectations and aspects of performance that are still below average to improve the performance of nutritional services. Keywords: Level of Satisfaction, Geriatric Patients and Nutrition Services.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Tingkat Kepuasan, Pasien Geriatri dan Pelayanan Gizi.
Subjects: R Medicine > R Medicine (General)
Divisions: Jurusan Gizi > Prodi D4
Depositing User: Ni Kadek Reny Sumiati
Date Deposited: 16 Sep 2022 01:09
Last Modified: 16 Sep 2022 01:09
URI: http://repository.poltekkes-denpasar.ac.id/id/eprint/8195

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