Hubungan Sanitasi Toilet Dengan Kepuasan Pasien Di Gedung Asoka RSUD Kabupaten Klungkung Tahun 2026

Aprisa, Ni Putu Heny (2026) Hubungan Sanitasi Toilet Dengan Kepuasan Pasien Di Gedung Asoka RSUD Kabupaten Klungkung Tahun 2026. Other thesis, Poltekkes Kemenkes Denpasar.

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Abstract

THE RELATIONSHIP BETWEEN TOILET SANITATION AND PATIENT SATISFACTIONAT ASOKA BUILDING OF KLUNGKUNG REGIONAL GENERAL HOSPITAL IN 2026 ABSTRACT Toilet sanitation is an essential component of environmental health in hospitals because it affects patient comfort, safety, and overall satisfaction during hospitalization. This study aimed to determine the relationship between toilet sanitation and patient satisfaction in the Asoka Building of Klungkung Regional General Hospital in 2026. A quantitative study with a cross-sectional design was conducted. The study population consisted of all inpatients in the Asoka Building, and 42 respondents were selected using a purposive sampling technique. Data on toilet sanitation were collected through direct observation using a sanitation checklist, while patient satisfaction data were obtained through structured interviews using a questionnaire. The data were analyzed using univariate analysis and the Chi-Square test with a significance level of 95% (α = 0.05). The findings showed that 15 of the 20 observed toilets (75.0%) were categorized as good, while 5 toilets (25.0%) were categorized as fair. Patient satisfaction results indicated that 23 respondents (54.8%) were satisfied and 19 respondents (45.2%) were dissatisfied. The Chi-Square test produced a p-value of 0.000 (p < 0.05), indicating a significant relationship between toilet sanitation and patient satisfaction. Routine maintenance, facility improvements, and regular sanitation monitoring are recommended to enhance patient satisfaction and healthcare service quality. Keywords: Toilet Sanitation, Patient Satisfaction, Hospital HUBUNGAN SANITASI TOILET DENGAN KEPUASAN PASIEN DI GEDUNG ASOKA RSUD KABUPATEN KLUNGKUNG TAHUN 2026 ABSTRAK Sanitasi toilet merupakan salah satu komponen penting kesehatan lingkungan rumah sakit karena berpengaruh terhadap kenyamanan, keamanan, dan kepuasan pasien selama menjalani perawatan. Penelitian ini bertujuan untuk mengetahui hubungan antara sanitasi toilet dengan kepuasan pasien di Gedung Asoka RSUD Klungkung Tahun 2026. Penelitian menggunakan metode kuantitatif dengan rancangan cross-sectional. Populasi penelitian adalah seluruh pasien rawat inap di Gedung Asoka, dengan sampel sebanyak 42 responden yang dipilih menggunakan teknik purposive sampling. Data sanitasi toilet dikumpulkan melalui observasi langsung menggunakan lembar checklist sanitasi, sedangkan data kepuasan pasien diperoleh melalui wawancara menggunakan kuesioner terstruktur. Analisis data dilakukan secara univariat dan bivariat menggunakan uji Chi-Square pada tingkat kepercayaan 95% (α = 0,05). Hasil penelitian menunjukkan bahwa dari 20 toilet yang diamati, 15 toilet (75,0%) termasuk kategori baik dan 5 toilet (25,0%) termasuk kategori cukup. Tingkat kepuasan pasien menunjukkan bahwa 23 responden (54,8%) merasa puas dan 19 responden (45,2%) merasa tidak puas. Hasil uji Chi-Square memperoleh nilai p = 0,000 (p < 0,05), yang menunjukkan adanya hubungan yang signifikan antara sanitasi toilet dengan kepuasan pasien. Rumah sakit disarankan melakukan pemeliharaan rutin, perbaikan fasilitas, dan pemantauan sanitasi secara berkala untuk meningkatkan kepuasan pasien serta mutu pelayanan kesehatan. Kata kunci: Sanitasi Toilet, Kepuasan Pasien, Rumah Sakit

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