GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT DI POLI GIGI PUSKESMAS III DENPASAR UTARA TAHUN 2026

Dewi, Ni Kadek Ayu Aristya (2026) GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT DI POLI GIGI PUSKESMAS III DENPASAR UTARA TAHUN 2026. Diploma thesis, Poltekkes Kemenkes Denpasar Jurusan Kesehatan Gigi 2026.

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Abstract

OVERVIEW OF PATIENT SATISFACTION LEVELS TOWARD DENTAL AND ORAL HEALTH SERVICES AT THE DENTAL CLINIC OF NORTH DENPASAR III PUBLIC HEALTH CENTER IN 2026 ABSTRACT Dental and oral health is an essential component of overall health. Patient satisfaction is one of the indicators used to assess the quality of healthcare services in primary healthcare facilities, such as public health centers. This study aimed to describe the level of patient satisfaction with dental and oral health services at the Dental Clinic of North Denpasar III Public Health Center in 2026, based on five dimensions of satisfaction: tangibles, reliability, responsiveness, assurance, and empathy. This study used a descriptive design with a survey approach. The study population consisted of all patients who visited in March 2026. A total of 30 respondents were selected using accidental sampling. Data were collected using a Likert-scale questionnaire. The results showed that the average patient satisfaction score across all dimensions was 2.69. In the tangibles dimension, 22 respondents (73.33%) were very satisfied and 8 respondents (26.67%) were satisfied. In the reliability dimension, 21 respondents (70%) were very satisfied and 9 respondents (30%) were satisfied. In the responsiveness dimension, 21 respondents (70%) were very satisfied and 9 respondents (30%) were satisfied. In the assurance dimension, 20 respondents (66.67%) were very satisfied and 10 respondents (33.33%) were satisfied, while in the empathy dimension, 18 respondents (60%) were very satisfied and 12 respondents (40%) were satisfied. Overall, no respondents reported dissatisfaction. In conclusion, the level of patient satisfaction with dental and oral health services at the Dental Clinic of North Denpasar III Public Health Center was mostly categorized as very satisfied. Keywords: patient satisfaction, dental health services, dental clinic. GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT DI POLI GIGI PUSKESMAS III DENPASAR UTARA TAHUN 2026 ABSTRAK Kesehatan gigi dan mulut merupakan bagian penting dari kesehatan secara keseluruhan. Kepuasan pasien merupakan salah satu indikator dalam menilai mutu pelayanan kesehatan di fasilitas kesehatan tingkat pertama seperti puskesmas. Penelitian ini bertujuan untuk mengetahui gambaran tingkat kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut di Poli Gigi Puskesmas III Denpasar Utara tahun 2026 berdasarkan lima dimensi kepuasan yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Jenis penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan survei. Populasi penelitian adalah seluruh pasien yang berkunjung pada bulan Maret 2026. Teknik pengambilan sampel menggunakan accidental sampling dengan jumlah responden sebanyak 30 orang. Pengumpulan data dilakukan menggunakan kuesioner skala likert. Hasil penelitian menunjukkan bahwa nilai rata-rata tingkat kepuasan pasien pada seluruh dimensi adalah 2,69. Pada dimensi tangibles terdapat 22 responden (73,33%) yang menyatakan sangat puas dan 8 responden (26,67%) puas. Pada dimensi reliability terdapat 21 responden (70%) sangat puas dan 9 responden (30%) puas. Pada dimensi responsiveness terdapat 21 responden (70%) sangat puas dan 9 responden (30%) puas. Pada dimensi assurance terdapat 20 responden (66,67%) sangat puas dan 10 responden (33,33%) puas, sedangkan pada dimensi empathy terdapat 18 responden (60%) sangat puas dan 12 responden (40%) puas. Secara keseluruhan tidak terdapat responden yang menyatakan tidak puas. Disimpulkan bahwa tingkat kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut di Poli Gigi Puskesmas III Denpasar Utara sebagian besar berada pada kategori sangat puas. Kata kunci: Kepuasan pasien, Pelayanan kesehatan gigi, Poli gigi.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: patient satisfaction, dental health services, dental clinic. Kepuasan pasien, Pelayanan kesehatan gigi, Poli gigi.
Subjects: L Education > L Education (General)
L Education > LB Theory and practice of education
R Medicine > R Medicine (General)
R Medicine > RK Dentistry
Divisions: Jurusan Keperawatan Gigi > Prodi D3
Depositing User: Abdur Rahman
Date Deposited: 07 Sep 2026 02:55
Last Modified: 07 Sep 2026 10:15
URI: http://repository.poltekkes-denpasar.ac.id/id/eprint/22968

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