Yustikadevi, Putu Alvina (2022) TINGKAT KEPUASAN PASIEN TERHADAP LAYANAN KESEHATAN GIGI DAN MULUT DI KLINIK BHAYANGKARA POLRESTA DENPASAR TAHUN 2022. Diploma thesis, Poltekkes Kemenkes Denpasar Jurusan Kesehatan Gigi 2022.
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Abstract
SATISFACTION LEVEL OF PATIENT WITH THE DENTAL AND ORAL HEALTH CLINIC SERVICE AT THE BAYANGKARA POLRESTA DENPASAR ON 2022 ABSTRACT The measure of the success of service delivery is determined by the level of satisfaction of service recipients. Service recipient satisfaction is achieved when service recipients receive quality services and are in accordance with what is needed and expected so that customers will feel satisfied. The quality of health services shows that the level of service perfection on the one hand creates satisfaction for every patient and on the other hand. The purpose of this study was to determine the percentage level of patient satisfaction with dental and oral health services at the Bhayangkara Polresta Clinic Denpasar from the aspects of reliability (reliability), responsiveness (responsiveness), assurance (guarantee), empathy (empathy) and tangibles (physical evidence) with very satisfied, satisfied and dissatisfied categories. This type of research is descriptive research using survey methods. The respondents of this study amounted to 30 people. The results showed the level of satisfaction from the five dimensions of dental and oral health services at the Bhayangkara Polresta Clinic Denpasar in 2022, namely, reliability with category very satisfied 20.0%, satisfied 70.0%, and dissatisfied 10.0%, responsiveness with category very satisfied 86.7%, satisfied 10%, and dissatisfied 3.3%, assurance with category very satisfied 86.7%, satisfied 10%, and dissatisfied 3.3%, empathy with categories very satisfied 0%, satisfied 100%, and dissatisfied 0% and tangibles with categories very satisfied 30.0%, satisfied 60.0 % and dissatisfied 10.0%. The conclusion of this study is that all dimensions are included in the level of satisfaction very satisfied. Keywords: satisfaction, dental health service TINGKAT KEPUASAN PASIEN TERHADAP LAYANAN KESEHATAN GIGI DAN MULUT DI KLINIK BAHAYANGKARA POLRESTA DENPASAR TAHUN 2022 ABSTRAK Ukuran keberhasilan penyelenggaraan pelayanan ditentukan oleh tingkat kepuasan penerima pelayanan. Kepuasan penerima pelayanan dicapai apabila penerima pelayanan memperoleh pelayanan bermutu dan sesuai dengan apa yang dibutuhkan dan diharapakan sehingga pelanggan akan merasa puas. Mutu pelayanan kesehatan menunjukan bahwa pada tingkat kesempurnaan pelayanan disatu pihak menimbulkan kepuasan pada setiap pasien serta dipihak lain. Tujuan Penelitian ini adalah untuk mengetahui persentase tingkat kepuasan pasien terhadap layanan kesehatan gigi dan mulut di Klinik Bhayangkara Polresta Denpasar dari aspek reliability (kehandalan), responsiveness (daya tanggap), assurance (jaminan), empathy (empati) dan tangibles (bukti fisik) dengan katagori sangat puas, puas dan tidak puas. Jenis penelitian adalah penelitian deskriptif dengan menggunakan metode survey. Responden penelitian ini berjumlah 30 orang. Hasil penelitian menunjukkan tingkat kepuasan dari kelima dimensi terhadap layanan kesehatan gigi dan mulut di Klinik Bhayangkara Polresta Denpasar tahun 2022 yaitu, reliability dengan katagori sangat puas 20,0%, puas 70,0%, dan tidak puas 10,0%, responsiveness dengan katagori sangat puas 86,7%, puas 10%, dan tidak puas 3,3%, assurance dengan katagori sangat puas 86,7%, puas 10%, dan tidak puas 3,3%, empathy dengan katagori sangat puas 0%, puas 100%, dan tidak puas 0% dan tangibles dengan katagori sangat puas 30,0%, puas 60,0% dan tidak puas 10,0%. Simpulan dari penelitian ini adalah semua dimensi termasuk dalam tingkat kepuasan sangat puas. Kata kunci: kepuasan, layanan kesehatan gigi
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | kepuasan, layanan kesehatan gigi |
Subjects: | R Medicine > R Medicine (General) R Medicine > RK Dentistry |
Divisions: | Jurusan Keperawatan Gigi > Prodi D3 |
Depositing User: | PUTU ALVINA YUSTIKADEVI |
Date Deposited: | 06 Jun 2022 05:14 |
Last Modified: | 06 Jun 2022 05:14 |
URI: | http://repository.poltekkes-denpasar.ac.id/id/eprint/8960 |
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