Permatasari, Ni Kadek Dewi Diah (2022) TINGKAT KEPUASAN PASIEN TERHADAP LAYANAN KESEHATAN GIGI DAN MULUT DI POLIKLINIK PUSKESMAS BLAHBATUH I KABUPATEN GIANYAR TAHUN 2022. Diploma thesis, Poltekkes Kemenkes Denpasar Jurusan Kesehatan Gigi 2022.
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Abstract
THE LEVEL OF PATIENT SATISFACTION WITH DENTAL AND ORAL HEALTH SERVICES AT THE BLAHBATUH I PUBLIC HEALTH CENTERS POLYCLINIC GIANYAR REGENCY 2022 ABSTRACT Satisfaction is a feeling of someone's pleasure after comparing the reality and hope. The purpose of this study was to determine the level of patient satisfaction with dental and oral health services at the Blahbatuh I Public Health Centers Polyclinic. The method used in this study was descriptive with the survey method. The number of respondents in this study was 36 people. The results shows that patient satisfaction with the dimensions of physical evidence was in the very satisfied category as many as 12 people (33.4%), satisfied as many as 3 people (8.3%) and dissatisfied as many as 21 people (58.3%). In the reliability dimension, the category is very satisfied, namely as many as 13 people (36.1%), satisfied as many as 16 people (44.4%) and dissatisfied as many as 7 people (19.5%). In the responsiveness dimension, the category is very satisfied, as many as 13 people (36.1%), satisfied as many as 18 people (50%) and dissatisfied as many as 5 people (13.9%). In the dimension of assurance or certainty, the category is very satisfied, namely as many as 14 people (38.8%), satisfied as many as 14 people (38.8%) and dissatisfied as many as 8 people (22.4%). In the empathy dimension, the category was very satisfied, as many as 12 people (33.4%), satisfied as many as 15 people (41.6%) and dissatisfied as many as 9 people (25%). Based on this research, it can be concluded that the most tangibles dimension is the dissatisfied category with a percentage of 58.3%, the most reliability dimension is the satisfied category with a percentage of 44.4%, in the responsiveness dimension the most is a satisfied category with a percentage of 50%, at The most assurance dimension is the category of very satisfied and satisfied with the percentage of 38.8%, and the most responsiveness dimension is the category of satisfied with the percentage of 41.6%. Keywords: satisfaction, dental health service, public health centers TINGKAT KEPUASAN PASIEN TERHADAP LAYANAN KESEHATAN GIGI DAN MULUT DI POLIKLINIK PUSKESMAS BLAHBATUH I KABUPATEN GIANYAR TAHUN 2022 ABSTRAK Kepuasan adalah perasaan senang seseorang setelah membandingkan antara kenyataan dan harapannya. Tujuan penelitian ini adalah untuk mengetahui tingkat kepuasan pasien terhadap layanan kesehatan gigi dan mulut di Poliklinik Puskesmas Blahbatuh I. Metode yang digunakan dalam penelitian ini adalah deskriptif dengan metode survei. Jumlah responden dalam penelitian ini yaitu 36 orang. Hasil penelitian menunjukkan kepuasan pasien terhadap dimensi tangibles kategori sangat puas yaitu sebanyak 12 orang (33.4%), puas yaitu sebanyak 3 orang (8.3%) dan tidak puas yaitu sebanyak 21 orang (58.3%). Pada dimensi realibility kategori sangat puas yaitu sebanyak 13 orang (36.1%), puas yaitu sebanyak 16 orang (44.4%) dan tidak puas yaitu sebanyak 7 orang (19.5%). Pada dimensi responsiveness kategori sangat puas yaitu sebanyak 13 orang (36.1%), puas yaitu sebanyak 18 orang (50%) dan tidak puas yaitu sebanyak 5 orang (13.9%). Pada dimensi assurance kategori sangat puas yaitu sebanyak 14 orang (38.8%), puas yaitu sebanyak 14 orang (38.8%) dan tidak puas yaitu sebanyak 8 orang (22.4%). Pada dimensi empathy kategori sangat puas yaitu sebanyak 12 orang (33.4%), puas yaitu sebanyak 15 orang (41.6%) dan tidak puas yaitu sebanyak 9 orang (25%). Berdasarkan penelitian ini dapat disimpulkan bahwa pada dimensi tangibles yang paling banyak adalah kategori tidak puas dengan persentase 58.3%, pada dimensi realibility yang paling banyak adalah kategori puas dengan persentase 44.4%, pada dimensi responsiveness yang paling banyak adalah kategori puas dengan persentase 50%, pada dimensi assurance yang paling banyak adalah kategori sangat puas dan puas dengan persentase 38.8%, dan pada dimensi responsiveness yang paling banyak adalah kategori puas dengan persentase 41.6%. Kata kunci : kepuasan, layanan kesehatan gigi, puskesmas.
| Item Type: | Thesis (Diploma) |
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| Uncontrolled Keywords: | Kepuasan, layanan kesehatan gigi, puskesmas. |
| Subjects: | Q Science > Q Science (General) R Medicine > RK Dentistry Z Bibliography. Library Science. Information Resources > Z719 Libraries (General) |
| Divisions: | Jurusan Keperawatan Gigi > Prodi D3 |
| Depositing User: | NI KADEK DEWI DIAH PERMATASARI |
| Date Deposited: | 23 Aug 2022 07:06 |
| Last Modified: | 23 Aug 2022 07:06 |
| URI: | http://repository.poltekkes-denpasar.ac.id/id/eprint/10004 |
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