Suputra, Gusti Agung Kusuma (2026) GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT PADA PRAKTIK MANDIRI DOKTER GIGI DESA BATUAN SUKAWATI TAHUN 2026. Diploma thesis, Poltekkes Kemenkes Denpasar Jurusan Kesehatan Gigi 2026.
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Abstract
GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN GIGI DAN MULUT PADA PRAKTIK MANDIRI DOKTER GIGI DESA BATUAN SUKAWATI TAHUN 2026 ABSTRAK Kepuasan pasien merupakan indikator penting dalam menilai kualitas pelayanan kesehatan yang mencerminkan perbandingan antara kinerja pelayanan yang diterima dengan harapan pasien, sehingga pengukurannya perlu dilakukan secara berkala di fasilitas pelayanan kesehatan gigi dan mulut. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut di Praktik Mandiri Dokter Gigi Desa Batuan Sukawati berdasarkan dimensi tangibles, reliability, responsiveness, assurance, dan empathy. Jenis penelitian ini adalah deskriptif dengan metode survei, melibatkan 30 responden yang dipilih dari pasien yang berkunjung ke praktik tersebut dan data dikumpulkan melalui kuesioner dengan kategori sangat puas, puas, dan tidak puas. Hasil penelitian menunjukkan bahwa pada dimensi tangibles sebanyak 16 responden (53,33%) menyatakan sangat puas, dimensi reliability dan responsiveness masing-masing sebanyak 19 responden (63,33%) menyatakan sangat puas, dimensi assurance sebanyak 20 responden (66,67%) menyatakan sangat puas, dan dimensi empathy sebanyak 17 responden (56,67%) menyatakan sangat puas. Simpulan penelitian ini adalah tingkat kepuasan pasien terhadap pelayanan kesehatan gigi dan mulut di Praktik Mandiri Dokter Gigi Desa Batuan Sukawati secara keseluruhan dari kelima dimensi dikategorikan sangat puas. Kata kunci: Kepuasan, Pelayanan Kesehatan Gigi dan Mulut, Praktik Mandiri Dokter Gigi DESCRIPTION OF THE LEVEL OF PATIENT SATISFACTION WITH DENTAL AND ORAL HEALTH SERVICES AT THE INDEPENDENT DENTAL PRACTICE OF BATUAN SUKAWATI VILLAGE IN 2026 ABSTRACT Patient satisfaction is an important indicator in assessing the quality of healthcare services, reflecting the comparison between the performance of services received and patient expectations, making periodic measurement essential in dental and oral health care facilities. This study aimed to determine the level of patient satisfaction regarding dental and oral health services at the Independent Dental Practice in Batuan Sukawati Village based on five dimensions tangibles, reliability, responsiveness, assurance, and empathy. This study employed a descriptive research design using a survey method, involving 30 respondents selected from patients visiting the practice, with data collected through a questionnaire categorized into three levels: very satisfied, satisfied, and dissatisfied. The results indicated that in the tangibles dimension, 16 respondents (53.33%) expressed very satisfied, in the reliability and responsiveness dimensions, 19 respondents (63.33%) respectively expressed very satisfied, in the assurance dimension, 20 respondents (66.67%) expressed very satisfied, and in the empathy dimension, 17 respondents (56.67%) expressed very satisfied. It was concluded that the overall level of patient satisfaction with dental and oral health services at the Independent Dental Practice in Batuan Sukawati Village across all five dimensions was categorized as very satisfied. Keywords: Satisfaction; Dental and Oral Health Services, Particular Dental Practice
| Item Type: | Thesis (Diploma) |
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| Uncontrolled Keywords: | Satisfaction; Dental and Oral Health Services, Particular Dental Practice Kepuasan, Pelayanan Kesehatan Gigi dan Mulut, Praktik Mandiri Dokter Gigi |
| Subjects: | L Education > L Education (General) L Education > LB Theory and practice of education R Medicine > R Medicine (General) R Medicine > RK Dentistry |
| Divisions: | Jurusan Keperawatan Gigi |
| Depositing User: | Aristya Ayu |
| Date Deposited: | 06 Sep 2026 14:31 |
| Last Modified: | 06 Sep 2026 14:31 |
| URI: | http://repository.poltekkes-denpasar.ac.id/id/eprint/21133 |
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