TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KESEHATAN DI BALAI PENGOBATAN GIGI (BPKG) JURUSAN KESEHATAN GIGI (JKG)

Surya Kencana, I Gede and Raiyanti, I Gusti Ayu and Arini, Ni Wayan TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KESEHATAN DI BALAI PENGOBATAN GIGI (BPKG) JURUSAN KESEHATAN GIGI (JKG). JURNAL SKALA HUSADA (THE JOURNAL OF HEALTH), 5 (1). pp. 54-59. ISSN 1693-931X

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Abstract

One of challenge which has to be faced in health service in Indonesia these days the health service quality improvement. Quality health service is prevequisite to the continuity of health service in fascing the potential competition. The objective of this study is to know the patients satisfaction index toward the service quality of the BPKG of the JKG of Politeknik Kesehatan Depkes Denpasar. This study is a descriptive study with design of cross sectional one this study was condueted in the BPKG of the JKG of Politeknik Kesehatan. The finding shows that the patients satisfaction index towards the dental health service quality is a diffference between the patients expectation and the facts which are encountered by the patients about the dental health service quality in the BPKG of the JKG of the Politeknik Kesehatan . The average of the patients expectation is 3.4 , the average of the facts being faced by patients is 3,5, the gap is 0.1 (Very satisfied). The patient satisfaction index from the tangible quality dimension is 0.1 (very satisfied), reability is at 0.2 (very satisfied), responsiveness is at 0.5 (very satisfied), reability is 0.2 (Very satisfied), responsiveness is at 0.5 (very satisfied), assurance is at 0.2 (very satisfied), and emphaty is at -0,2 (not satisfied)

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